This page describes the conditions under which consumers may exercise their right to withdraw from a distance contract concluded through our online shop.
1. RIGHT OF WITHDRAWAL
As a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party other than the carrier indicated by you, received the goods.
For service contracts, the withdrawal period is 14 days from the date the contract was concluded.
2. HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, you must inform us of your decision by a clear statement of withdrawal from the contract. You can do this in one of the following ways:
- through our online withdrawal function;
- by email to us;
- by sending the standard withdrawal form;
- by any other clear written statement.
3. ONLINE WITHDRAWAL FUNCTION
You can submit a withdrawal request online here: https://nailyday.shop/en/withdrawal/
The function is available without registration or logging in to a customer account.
After you submit the request, you will receive an automatic confirmation at the email address you provided.
4. INFORMATION IT HELPS TO PROVIDE
To help us process your request faster, please provide:
- first and last name;
- email address;
- order number;
- the product(s) or service you are withdrawing from;
- the date you received the goods, where applicable.
You are not required to give a reason for withdrawal.
5. RETURNING THE GOODS
If you exercise your right of withdrawal, you must send back or hand over the goods to us without undue delay and no later than 14 days from the day on which you informed us of your withdrawal from the contract.
The deadline is met if you send back the goods before the 14-day period has expired.
The costs of returning the goods are borne by the consumer, unless expressly agreed otherwise.
6. REFUND
After receiving your withdrawal request, we will refund all payments received from you, including standard delivery costs where applicable.
The refund is made without undue delay and no later than 14 days from the date on which we were informed of your decision to withdraw from the contract.
We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent them back, whichever is the earlier.
The refund is made using the same means of payment as used for the initial transaction, unless you have expressly agreed otherwise.
7. CONDITION OF RETURNED GOODS
The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please return the goods in suitable packaging where possible to avoid damage during transport.
8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal may not apply in certain cases provided for by law, including but not limited to:
- goods made to the consumer’s specifications or clearly personalised;
- goods which are liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- digital content not supplied on a tangible medium, where performance has begun with the consumer’s prior express consent;
- services that have been fully performed, where performance has begun with the consumer’s prior express consent.
If a product or service falls under an exception to the right of withdrawal, this will be stated in the product information, the order terms or in communication with the customer.
9. RETURN ADDRESS
Please send returned goods to the following address:
Nailyday EOOD
15 Malin Todorov St., Sofia, Bulgaria
Before sending goods back, we recommend contacting us to agree on the details of the return.
10. CONTACT
For questions about returns, withdrawal from the contract or refunds, you can contact us at:
Email: nailyday-shop@mail.bg